Privacy Policy

This privacy policy explains how the personal information of users is collected, used, stored and protected during the use of the services provided by İLKE OTOMASYON ELEK. İTH. İHR. SAN. VE TİC. LTD. ŞTİ. (“we”, “our” or the “company”). By using our website, you accept the terms of this policy.

1. Information Collected

1.1 Personal Information

• Contact Information: Information that can identify you, such as your name, e-mail address, telephone number and postal address.
• Demographic Information: Information that does not directly identify you, such as age, gender, interests and preferred language.
• Account Information: Username, password, account settings and preferences.

1.2 Technical Information

• Device Information: Your IP address, browser type, operating system and device identifiers.
• Usage Information: Your access times, the pages you visit, the links you click, the duration of your visit and other usage statistics.

1.3 Cookies and Tracking Technologies

• Cookies: We may use cookies and similar technologies to monitor your use of our website and to offer personalised experiences. Cookies are small data files placed on your browser or device.

2. Use of Information

The information we collect may be used for the following purposes:

2.1 Provision of Services

• Providing Our Services: To provide the products and services you request.
• Account Management: To create and manage your account.

2.2 Customer Support

• Answering Your Questions: To answer your questions, resolve issues and provide feedback.
• Updates: To provide updates and announcements regarding our services.

2.3 Communication and Marketing

• Marketing: To inform you about our services and to send you promotional offers and marketing materials.
• Surveys and Feedback: To conduct surveys and collect feedback in order to measure your satisfaction and improve our services.

2.4 Personalisation

• Content and Advertising: To present content and advertisements according to your preferences.
• Improving the Experience: To personalise your user experience.

2.5 Security

• Account Security: To prevent fraudulent activities and protect the security of our website.
• Legal Requirements: To comply with legal requirements or respond to legal proceedings.

3. Sharing of Information

3.1 Service Providers

We may share your personal information with the following third parties:

• Technology and Analytics Providers: To operate our website and monitor its performance.
• Payment Processors: To process your payments.
• Customer Support Providers: To provide customer services.

3.2 Legal Obligations

• Legal and Regulatory Requirements: In order to comply with legal requirements or respond to legal proceedings.
• Legal Requests: In the case of a subpoena, legal action or official investigation.

3.3 Business Transfers

• Merger or Sale: In the event of a merger, sale or transfer of all or part of our business or assets.

4. Protection of Information

We take appropriate technical and organisational measures to ensure the security of your personal information. These measures may include:

• Data Encryption: We use encryption technologies to protect your data.
• Access Controls: Only authorised employees and service providers can access personal information.
• Regular Audits: We regularly review the effectiveness of our security measures.

However, it is not possible to guarantee that data transmission over the internet is completely secure, and therefore we cannot give a full guarantee regarding the security of your information. Nevertheless, we do our utmost to keep your information secure.

5. Your Rights

You have the following rights regarding your personal information:

5.1 Right of Access

• Access to Your Information: You have the right to request access to the personal information we hold about you.

5.2 Right to Rectification

• Correcting Your Information: You have the right to correct inaccurate or incomplete personal information.

5.3 Right to Erasure

• Deleting Your Information: You have the right to request the deletion of your personal information under certain conditions.

5.4 Right to Object

• Objection to Processing: You have the right to object to the processing of your personal information.

5.5 Right to Data Portability

• Data Portability: You have the right to request to receive your personal information in a structured, commonly used and machine-readable format.

You may contact us to exercise any of these rights.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies on our website. These technologies help us understand how you use our website and personalise your experience. For more information on how to manage cookies, please see our Cookie Policy.

7. International Data Transfers

Your personal information may be stored and processed on servers located outside the country in which you reside. The data protection laws of these countries may differ from those of your own country. When we transfer your personal information to countries outside the European Economic Area (EEA), we will take the necessary measures to protect your information.

8. Changes to the Privacy Policy

We reserve the right to amend this privacy policy at any time. Whenever a change is made, the updated policy will be published on our website. We will inform you of any material changes to our privacy policy and obtain your consent where required.